Your order means the world to us. In order to fulfill the bird's tail mission of attention to detail, we take each order very seriously. As each piece is handmade in the Bird's Tail studio, shipping can take longer than bigger chain stores. Please allow at least two weeks for us to create and carefully package and ship your pieces.
returns & exchanges
We want you to LOVE your Bird's Tail Jewelry! If for any reason you are not satisfied with your purchase, or if you would like to exchange it, we will gladly process an exchange or refund the full amount paid (less shipping charges) within 7 days of customer receipt of the shipment except for special ordered pieces (custom orders, special sizing, different chain length, etc.). Please note that custom/special-orders are final sale. All items must be returned in unworn condition with original tags and packaging. For exchanges, please email us @firstname.lastname@example.org for assistance in exchanging your item and we will help you find the right piece for you!
For all returns and exchange inquiries, please print your order receipt and include it in your packaging. Packages can be mailed to us at:
Bird's Tail Designs
229 E Fairmount Ave
Whitefish Bay, WI 53217
Please allow at least two weeks for us to create and carefully package and ship your pieces. We promise to ship your items as fast as we can without sacrificing attention to detail.
When placing your order, please include all relevant address information (floor, suite, apartment #, etc). In the event you need an address correction, please contact us immediately email@example.com. Any orders that are re-directed due to an incomplete or incorrect address will be charged a $7 re-routing fee.
Bird's Tail Designs cannot be held responsible for orders that are deemed undeliverable. Unfortunately, customers will be held responsible for any returned shipment and will be charged a $7 re-shipping fee.
If you would like to require a signature upon delivery, please leave a message in the comments section of your order.
Purchases over $75 ship free within the Continental U.S. Please use code FREESHIP75 at checkout. All other orders will be charged a $5 flat fee for shipping within the Continental US. For orders outside of the Continental US, international standard shipping rates apply.
Bird's tail designs is not responsible for items lost in transit. We require shipping insurance at the customer’s expense for any bulk, wholesale, and international orders.