your order
Your order means the world to us! In order to fulfill the Bird's Tail mission of attention to detail, we take each order very seriously. As each piece is handmade in the Bird's Tail studio, shipping can take longer than bigger chain stores. Please allow two - three weeks for us to create and carefully package and ship your pieces.
returns & exchanges
Because each piece of Bird’s Tail Jewelry is made to order just for you, we do not accept returns or exchanges. If an item arrives damaged, please notify us within 48 hours and we will gladly repair any damaged pieces and cover any shipping costs.
Repairs
shipping information
Please allow a minimum of two weeks for us to create and carefully package and ship your pieces. We promise to ship your items as soon as we can without sacrificing quality and attention to detail.
When placing your order, please include all relevant address information (floor, suite, apartment #, etc). In the event you need an address correction, please contact us immediately info@birdstail.com.
USPS First Class Shipping is standard with each purchase. First Class shipping does not include insurance. If you would like to add insurance, or a signature confirmation for your order, please email us at info@birdstail.com. (please be sure to include your order number).
Bird's Tail Designs cannot be held responsible for orders that are deemed "undeliverable" due to incorrect or incomplete address information, etc. Customers will be held responsible for any returned shipment and will be charged a $6 re-shipping fee.
Bird’s Tail Designs is not responsible for lost or stolen packages. Please upgrade your shipping to Priority Mail if you want to add insurance to your order.
shipping rates
All other orders will be charged a $10 flat fee for shipping within the Continental US. For orders outside of the Continental US, international standard shipping rates apply.